Made for each memorial
Personalised emblems are uniquely made for each memorial. An order is confirmed when we send an order confirmation. Personalisation and manufacturing may begin quickly after payment.
Delivery
Physical emblems are offered for delivery within the United Kingdom at launch. Standard UK postage is included in the advertised physical-product price. The emblem is posted by Royal Mail tracked delivery and we aim to dispatch within 3 working days of your payment. We email you a tracking link when it has been sent, and the tracking also shows in your dashboard. Dispatch and Royal Mail delivery estimates are not guaranteed dates.
Changing an order or cancelling
Please contact us promptly at info@alegacybeyond.com if you wish to cancel or amend an order. Because each emblem is personalised and made to your specifications, the statutory change-of-mind cancellation right does not apply to it. This does not remove your rights if it is faulty, misdescribed or not what you ordered.
The memorial is a digital service that starts straight away, with your agreement at checkout, so that you can begin while the emblem is being made. You can cancel the memorial within 14 days of ordering, and we refund its price less a fair amount for the service already supplied.
If something is wrong
If an item does not arrive, is damaged or is faulty, contact us and we will fulfil our obligations under consumer law, including a repair, replacement or refund where appropriate. We pay for the return of a faulty item. A courier claim is our responsibility, not a precondition for helping you. Your rights under the Consumer Rights Act 2015 are not affected.
What happens to the memorial
A problem with an emblem does not touch the memorial. It stays online, and you can order another emblem for it whenever you like.